Paola Abello, Director of Innovation

Paola Abello, MBA, is Director of Innovation at the Center for Primary Care. In 2015 Paola designed and launched InciteHealth, a one year intensive accelerator for primary care start-ups. Teams from around the country received funding, mentorship and participated in entrepreneurship and design thinking training as well as took part in three pitch events during the year. Currently, the Center’s innovation work is focused on providing education, training and support to medical students, post-docs and PhDs interested in creating health care startups. Paola is also working on expanding the medical school’s initiatives around innovation and entrepreneurship. (more…)

Jessica Alpert, Case Writer

Jessica is  a case writer for the Center. In this role, Jessica supports the Center’s research, evaluation, and leadership development programs. In May 2014 Jessica graduated from Georgetown University with a Bachelor of Science in Biology of Global Health.

Jennifer Azzara, Senior Practice Transformation Specialist for System Transformation

Jennifer Azzara, MM is the Senior Practice Transformation Specialist for System Transformation. In this role, Jenny provides leadership and technical expertise in the implementation of key patient-centered medical home change concepts by primary care practices participating in System Transformation initiatives. Specific areas of focus include: mentoring and coaching of primary care teams, teaching quality improvement and project management strategies, and providing content expertise for the overall planning, execution, and evaluation of System Transformation initiatives.

Prior to joining the Center for Primary Care, Jenny spent several years in practice management and quality improvement roles in Boston-area health care systems before launching her consulting practice in 2013. Jenny is passionate about patient-centered care and supporting the development of primary care teams’ capacity for innovation and adaptive leadership.

Jenny holds a Bachelor of Arts in Psychology from Boston College and a Master of Health Policy and Management from The Heller School at Brandeis University.

Caroline Barnaby, Communications Coordinator

Caroline is the Communications Coordinator for the Harvard Medical School Center for Primary Care. Caroline develops and maintains the Center’s web content and social media presence, as well as creates collateral for various events and opportunities. Prior to joining the Center, Caroline was the Marketing Specialist at IANS, an information security consulting firm located in the heart of Boston. At IANS, Caroline developed marketing content and worked with leading security practitioners to engage audiences in the field and boost event attendance.

Caroline also works Per-Diem at McLean Hospital as a Community Residence Counselor, where she provides direct patient care to adolescents suffering from psychiatric illness and addiction. In her position at McLean, Caroline manages complex situations while establishing meaningful relationships with patients.

Caroline holds a Bachelor of Arts in Administration from Emmanuel College.

Sanjay Basu, Faculty

Sanjay Basu, MD, PhD, is an Assistant Professor of Medicine at Stanford University. He is a primary care physician and epidemiologist focused on the application of mathematical models to chronic disease prevention. Dr. Basu received his undergraduate degree through the computation and systems tracks at MIT, then received a master’s degree in medical anthropology through a Rhodes Scholarship at Oxford before receiving his MD and PhD in epidemiology at Yale University. He completed his medical training through the internal medicine residency program at the University of California in San Francisco, as part of the primary care track at San Francisco General Hospital, then joined Stanford’s Prevention Research Center in September 2012. (more…)

Asaf Bitton, Faculty

Asaf Bitton, MD, MPH is an Assistant Professor of Medicine at the Division of General Medicine at Brigham and Women’s Hospital and Assistant Professor of Health Care Policy at the Department of Health Care Policy at Harvard Medical School. His main academic interests are in primary care measurement, payment reform, and improvement. To that end, he both implements and evaluates the scope and quality improvement possibilities of various regional and national primary care transformation initiatives, with a particular focus on the patient-centered medical home model of care. He also studies health information technology approaches for improving patient engagement and clinical quality within these settings. His recent work in this area has been published in JAMA, Health Affairs, Milbank Quarterly, Archives of Internal Medicine, Journal of General Internal Medicine, and Medical Care. (more…)

Marya J. Cohen, Faculty

Marya J. Cohen, MD, MPH is the Director of the Crimson Care Collaborative. Dr. Cohen oversees all clinical, research, and educational missions for its hundreds of volunteers

She has a busy primary care practice at MGH Chelsea Health Center, a vibrant and diverse academic community health center where she also precepts MGH residents. At MGH Chelsea, she also serves as the co-principal investigator for the Center’s Academic Innovations Collaborative. (more…)

David Duong, Deputy Director of the Program in Global Primary Care

David Duong, MD, MPH is currently the Deputy Director of the Program in Global Primary Care and Technical Adviser in health systems strengthening for the Partnership for Health Advancement in Vietnam, a Harvard Medical School Global Program. He is also currently a resident physician at the Brigham & Women’s Hospital, Boston, MA. He is a former US Fulbright Scholar (AY 2012-2013) to Vietnam. Dr. Duong earned both his Bachelor’s Degree and Masters in Public Health from the University of Michigan, and a Medical Doctorate from Harvard Medical School. He has interests in health systems, humanism in medicine, medical education, US-Vietnam relations and ideas/experiences around third culture individuals.

Kathleen Dwiel, Research Manager

Kathleen Dwiel is a Research Manager at the Center for Primary Care. In this role, Kathleen supports the Center’s research and evaluation programs.
Prior to joining the Center, Kathleen was a Senior Health Policy Associate at the Health Policy Commission, an independent Massachusetts state agency. While in this role, Kathleen worked on the evaluation of a community hospital investment program. She also worked on a team that managed the request for proposal process as well as grant review and selection for three additional investment programs.

Kathleen holds a Bachelor of Science in Psychology and Economics from Fordham University and an MSPH in Health Policy and Management from the University of North Carolina at Chapel Hill.

Andrew Ellner, Director of Global Programs

Andrew L. Ellner, M.D., is course director of the Center’s executive education offering, Charting the Future of Primary Care: Change, Payment, and Population Management and leads the Center’s global programs. He is the founding co-director of the Center and previously oversaw the systems transformation portfolio, relationships with strategic partners, and Center research. He stepped down in 2016 in order to launch Firefly Health, a tech-enabled primary care services company of which he is co-founder and CEO. He is also Assistant Professor of Medicine in the Division of Global Health Equity at Brigham and Women’s Hospital and a primary care physician at the Phyllis Jen Center for Primary Care.

Dr. Ellner is a graduate of Harvard College and Harvard Medical School. He received an MSc with distinction from the London School of Hygiene and Tropical Medicine and the London School of Economics and completed his internship and residency in the Division of General Medicine Primary Care program at Brigham and Women’s Hospital.

Dr. Ellner’s work focuses on the redesign of health service delivery and medical training to incorporate advances in information technology, to hasten the adoption of higher functioning organizational models, and to better address the social determinants of health. He previously worked with the World Health Organization and Clinton HIV/AIDS Initiative on projects to improve health systems in low- and middle-income countries. He serves on the board of several non-profit organizations focused on advancing primary care and community health.

Erin Farren, Program Director for Education

Erin Farren is the Program Director for Education at the Center for Primary Care. In this role, Erin works closely with Center faculty on education initiatives, including increasing student and resident engagement with the Center, working to connect the Center’s scholars with mentors and research opportunities, and evaluating existing projects.

Previously, Erin worked as Assistant Director for the Office of the Chief Academic Officer at McLean Hospital in Belmont, MA, where she developed and implemented programs, resources, and technology solutions for faculty and staff education and advancement. Prior to McLean, she managed the PhD and student programs at Cancer Research UK’s flagship basic science research facility, the London Research Institute.

Erin has spent both her education and working life surrounded by and collaborating with passionate, creative, and innovative researchers and clinicians, and is eager to continue this by supporting and developing the work of the Center’s education team.

Born and raised in New Hampshire, Erin holds a Bachelor of Arts in Psychology from College of the Holy Cross and a Masters in Educational Psychology with a focus on the development of creative learning strategies from the University of Cambridge.

Sara Fazio, Associate Education Director

Dr. Sara Fazio, MD, practices General Internal Medicine at the BIDMC, and is an Associate Professor at Harvard Medical School. She received her undergraduate and medical degree from Brown University. After completing her internal medicine training at the Beth Israel Hospital in Boston, she was a chief resident at the Beth Israel Deaconess Medical Center, and subsequently completed a Rabkin Fellowship in Medical Education. She is the Director of the Core I Clerkship at BIDMC and was the chair of the Harvard Medical Core Medicine Clerkship Executive Committee for six years, as well as the former site director for the Primary Care Clerkship at the BIDMC. She is an Associate Master of the Holmes Society at HMS and the CME Editor for the New England Journal of Medicine. She served as the SGIM (Society of General Internal Medicine) editor of the national CDIM-SGIM Curriculum in Internal Medicine, and is currently the president-elect of CDIM (Clerkship Directors in Internal Medicine).

She has received numerous teaching awards, including the Best Clinical Teacher Award from the Class of 2003, 2005 and 2007 of Harvard Medical School, the Faculty Prize for Excellence in Teaching, the Louis Pangaro Educational Program Development Award from the CDIM, the S. Robert Stone Award for Excellence in Teaching at Harvard Medical School and Beth Israel Deaconess Medical Center, and the SGIM National Award for Scholarship in Medical Education.

Eric Fillinger, Program Coordinator for Education

Eric is the Program Coordinator for Education.  In this role, he supports the Education team faculty on a number of exciting projects and coordinates programs for HMS students.

He comes to Boston from Washington DC, where he served in a similar role in the U.S. Foreign Policy and National Security Program at the School of International Service at American University.  Eric brings a background in human rights and international peacebuilding, and is interested in the Center’s community engagement and social justice programs.  He also has a great deal of experience working with graduate students, and is excited to work closely with the Center’s Student Leadership Committee (SLC).

Eric holds a BA in International Service and an MA in International Peace and Conflict Resolution from American University.

Kristen H. Goodell, Education Director

Dr. Goodell was recruited to the Center for Primary Care in 2012 as the Education Director. Her aim in this role is to enhance and expand primary care education at HMS and affiliated institutions. As the leader of a team of 6-8 faculty members, Dr. Goodell is responsible for framing the vision for the education team’s work and for providing oversight for multiple team initiatives including development and dissemination of scholarly research and innovation projects, efforts to engage and support primary care residents, the creation of a new “Perspectives in Primary Care” seminar series, and enhanced mentoring and advising in primary care. She is the faculty advisor for our Student Leadership Committee. Specific projects have included expanding primary care within HMS curriculum redesign, efforts in interprofessional education that connect HMS students and faculty with outside institutions, and the expansion of family medicine opportunities at HMS. Dr. Goodell is building upon the primary care curriculum and redesign as a curricular consultant to the University of Medicine and Pharmacy in Ho Chi Minh City, Vietnam. (more…)

Barbara Gottlieb, Faculty

Barbara (Bobby) Gottlieb, MD, has been a primary care physician at Brookside Community Health Center since 1981. In addition to providing care to multiple generations of patients, the majority immigrants from Central and South America and the Caribbean, she has developed innovative clinical and public health programs to improve the health of populations and the community. Although she is a committed generalist, with a wide range of interests, she has particular interest and expertise in clinical and public health areas most salient to the community she serves, including women’s and minority health and the integration of mental health and primary care. In addition to her work in Boston, she has worked with a group of health promoters in rural Guatemala since 2000, developing their capacity to address key health issues including tuberculosis, mental health and women’s health and the growing burden of chronic disease. (more…)

Martell Hesketh, Research Assistant

Martell Hesketh is a research assistant at the Center. In this role, Martell supports the Center’s research, evaluation, and leadership development programs.

Prior to joining the Center Martell served as an Emerson Hunger Fellow where she spent the year in Tucson, Arizona and Washington D.C. working on addressing domestic food insecurity through community and policy initiatives. She has a passion for community health and has spent time conducting community-based participatory research with the Stanford Prevention Research Center, evaluating senior produce markets in the San Francisco Bay Area and assisting in the development of a promotores de salud program as a Community Health Advocacy Fellow.

Martell holds a Bachelor of Arts in Human Biology from Stanford University and is originally from Blaine, WA.

Lindsay Hunt, Director of Health Systems Transformation

Lindsay Hunt, MEd, is the Director of Health Systems Transformation. In this role, Lindsay is responsible for the overall management of the Center’s Systems Transformation portfolio, including the launch of the HRSA-funded Advancing Teams in Community Health Program, the Primary Care Improvement Network, and the Abundant Health program in Ho Chi Minh City, Vietnam. These programs all share a focus on strengthening teams and building leadership capacity to improve primary care.

Prior to joining the Center for Primary Care, Lindsay was a Project Director at the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts. In this capacity, she led internal improvement work at IHI and played a leadership role on external projects such as the Improving Patient Care (IPC) initiative with the Indian Health Service.

Lindsay holds a Masters of Education with a focus on Adult and Organizational Learning from Northeastern University and a Bachelors of Arts from Cornell University. She is a graduate of IHI’s Improvement Advisor Program.

Lauren Junge, Program Coordinator

Lauren Junge is the Program Coordinator for Systems Transformation.  In this role, Lauren provides support to the Primary Care Improvement Network and other developing programs.

Prior to joining the center, Lauren worked as a Coordinator for the Michigan Surgical and Health Optimization Program (MSHOP) at the University of Michigan Health System.  In this role, Lauren worked to improve patient’s post-operative outcomes by challenging them to change their pre-operative health habits. She took a lead role in managing and further developing MSHOP at the University of Michigan.  She also supported a team working to implement MSHOP into 40 hospitals in the state of Michigan.

Lauren graduated from Michigan State University in 2015 with a degree in Health Science.

Sotheary Khon, Administrator

Sotheary Khon is the Administrator of the Harvard Medical School Center for Primary Care. In this role, Sotheary provides program planning and implementation of administrative systems and manages the Center’s fiscal operations including reconciling accounts and assisting with budgetary projections.

Prior to joining the Center, Sotheary worked for the Massachusetts Executive Office of Health and Human Services where she provided direct support to the Assistant Secretary of Children, Youth and Families; Director of Health Care Policy and Strategies; and Chief of Staff. In this role, she oversaw the preparation of reports highlighting current and upcoming activities of the Secretariat’s 17 agencies and prepared summary reports for the Governor’s office.  She also served on the Governor’s Youth Council Application Review Committee.

Sotheary holds a Bachelor of Arts in Psychology from the University of Massachusetts and is pursuing a Masters in Management from Harvard Extension.

Bruce Landon, Faculty

Bruce E. Landon, MD, MBA, is Professor of Health Care Policy and Medicine at Harvard Medical School. He practices internal medicine at the Beth Israel Deaconess Medical Center.

Dr. Landon’s primary research interest has been assessing the impact of different characteristics of physicians and health care organizations, ranging from health plans to physician group practices, on the provision of health care services. He has over fifteen years of experience in health services research and has been the principal investigator of numerous Federal and foundation grants. He is currently studying quality of care and utilization patterns in Medicare’s managed care program (Medicare Advantage) and using methods from network science to study networks of physicians based on patient sharing. He also has an active research program investigating the comparative effectiveness of various vascular surgery procedures. (more…)

Theodore Long, Faculty

Theodore Long, MD, MHS is an Affiliate of the Harvard Medical School Center for Primary Care, where he teaches about health policy and administration. Dr. Long is also an Assistant Professor Adjunct in the Section of General Internal Medicine at the Yale School of Medicine.

Dr. Long is the Senior Medical Officer for the Quality Measurement and Value-Based Incentives Group at the Centers for Medicare and Medicaid Services (CMS) which covers over 20 federal programs including the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), the Hospital Readmission Reduction Program, and the Hospital Value-Based Purchasing Program. Dr. Long focuses on the development and implementation of quality and cost measures in these programs.

Before coming to CMS, Dr. Long served as Medical Director at the Rhode Island State Department of Health. He additionally worked under CMS contract to develop hospital quality measures at the Yale Center for Outcomes Research and Evaluation.

He is a practicing primary care physician who did his undergraduate work, residency training, and post-graduate Master’s work in health services research at Yale University. His research interests include quality of care assessment and cost measurement.

Danielle Lebedevitch, Event Manager

Danielle Lebedevitch is the Event Manager at the Center for Primary Care. In this role, Danielle will provide planning support for all of the Center’s programs including the AIC Learning Sessions, Innovations Conference, and a whole host of other events.

Prior to joining the Center, Danielle was Senior Events Manager for one of Boston’s premier event firms, AE Events. While at AE, Danielle assisted with planning many of Boston’s top fundraisers and also worked closely with the Center for the past four years planning our annual Innovations Conference. Danielle has a vast knowledge of the Boston event world and looks forward to applying that knowledge to further the Center’s work.

Daniel Lilienthal, Finance Associate

Dan Lilienthal is the Finance Assistant at the Center for Primary Care.  In this role, Dan provides support to the Center’s Program and Finance teams by processing financial transactions, creating financial reports, and conducting budget analysis.

Prior to joining the Center, Dan taught elementary special education in the NYC Public School system as a NYC Teaching Fellow.  He also worked as a Program Associate at NoVo Foundation in NYC, which funded K-12 education programs, and as a Grants Administrator at Philanthropy Advisors, LLC.

Dan holds a Masters of Science in Elementary Special Education from Brooklyn College in NYC, and a Bachelor of Science from Washington University in St. Louis.

Stephen Martin, Faculty

Stephen Martin, MD, EdM, is an Assistant Professor of Family Medicine and Community Health at the University of Massachusetts Medical School where he co-directs the Rural Health Scholars Program for medical and graduate nursing students. In addition, he serves as residency faculty at the Boston University School of Medicine. He is a graduate of Williams College, the Harvard Graduate School of Education, Harvard Medical School, and residency in Family Medicine at Boston University.

After four years with the National Health Service Corps caring for patients in a community health center and federal prison medical center, Martin’s clinical site has been the Barre Family Health Center, the source of health care for ten rural towns. At Barre, he developed and coordinates the site’s Office-Based Opiate Treatment Program (recognized with a Substance Abuse and Mental Health Services Administration national 2013 Science and Service Award) and Hepatitis C Project ECHO partnership with Beth Israel Deaconness Medical Center. He serves on the policy committee of the National Physicians Alliance and is project director for TandemHealth, a partnership with Consumer Reports to develop electronic prescribing resources for training and practicing clinicians as well as patients. Since 2009, Martin has been the principal investigator of a group examining the health effects of the Federal Bureau of Prisons tobacco ban. In 2013, he was named Preceptor of the Year by the Massachusetts Academy of Family Physicians.

At the Center, Martin leads a visioning process and white paper development concerning the primary care physician of the future. The white paper will include cognitive, procedural, and organizational skills and competencies and will provide a roadmap for the changes in education, policy and health care delivery to enable the development of these future physicians. He is also a member of the HMS Alumni Council. Martin and his family live in rural Massachusetts with their chickens.

Katherine Miller, Faculty

Kathe Miller, MD, is a family physician at the Windsor Street Health Center in Cambridge where she provides care to multiple generations of largely immigrant families. She sees patients of all ages including newborns and pregnant woman, and provides intrapartum and newborn care at the Cambridge Hospital. Miller hosts many students from all years of medical training, to introduce them to the delight of longitudinal primary care medicine.

Miller is originally from Tucson, Arizona where she completed medical school and residency training, and speaks fluent Spanish and medical Portuguese. She moved to Massachusetts in 2000 after completing a 6 month Fulbright project teaching medical education in Argentina. Since her arrival in Boston, Miller has been a faculty member at the Tufts/Cambridge Health Alliance family medicine residency and spent three years as the Family Medicine predoctoral director for Tufts medical school. For the last three years, Miller has also been the Family Medicine advisor at Harvard in addition to several years teaching in the Primary Care Clerkship and Patient Doctor 2.

In 2011 Miller was named Preceptor of the Year by the Massachusetts Academy of Family Physicians and in 2012 was named Family Physician of the Year by the same organization. Miller was also honored by the Harvard Center for Primary Care in 2012, receiving the Excellence in Primary Care Teaching award.

Myechia Minter-Jordan, Faculty

Myechia Minter-Jordan, MD, MBA, is the President and Chief Executive Officer of The Dimock Center, the second largest community health center in Boston, a community institution serving Boston’s inner-city neighborhoods. The center is considered a national model of integrated comprehensive health and human services.

Jordan earned both her undergraduate and medical degree from Brown University. She joined Johns Hopkins first as an attending physician and an instructor of medicine at Johns Hopkins Medical Center, and subsequently as director of medical consultation services at Johns Hopkins Bayview Medical Center. She was the physician leader for the Medical Joint Practice Committee at Johns Hopkins Bayview Medical Center. In this role, she led quality improvement and patient safety efforts for the Department of Medicine.
From 2009-2011, Jordan hosted a segment on New England Cable News (NECN) titled, “Community Health” which disseminated factual information and explored important health topics and issues. She served as one of seven governor appointed physician members of the Commonwealth of Massachusetts Board of Registration in Medicine, and has published articles in various medical publications including The New England Journal of Medicine.

In her role as Chief Medical Officer at The Dimock Center, Jordan is an innovative physician administrator, promoting a comprehensive approach to health care delivery. She acts as an advocate for underserved populations, creating a tremendously positive effect on the lives of her patients and their families. Her practice and emphasis on transformative health care services impacts the communities surrounding Dimock and beyond.

Andrew Morris-Singer, Faculty

Andrew Morris-Singer, MD, board certified in internal medicine, is President and Founder of Primary Care Progress (PCP), a clinician, a medical educator and primary care advocate. He founded PCP in 2010 and it has quickly developed into an inter-professional, trainee-led, grassroots movement to reform primary care delivery and training. The organization has provided advocacy training and coaching to leaders of 43 chapters across the country, all based at health professions training schools, and has campaigned widely for greater awareness of the value of primary care.

A former community organizer and trainer with more than 15 years of advocacy experience, Dr. Morris-Singer writes and speaks regularly on the topics of the value of primary care, the use of community organizing strategies to advance innovations in care delivery and training and the critical role of trainees in the revitalization of primary care. He is a frequent blogger, has been featured in mainstream media outlets including NPR, CNN and The New York Times, and speaks regularly at academic medical institutions and professional conferences across the country.

Dr. Morris-Singer is a Lecturer in Global Health & Social Medicine at Harvard Medical School and an Affiliate Instructor in the Department of Family Medicine at Oregon Health & Science University. He earned his medical degree at Harvard Medical School and completed his residency at Brigham and Women’s Hospital in Boston, Massachusetts. He currently lives in Portland, Oregon.

Jeremy Nobel, Faculty

Jeremy Nobel, MD, MPH, designs, implements and evaluates health care management and delivery systems that focus on cost and quality concerns as well as the reimbursement models and user engagement dynamics that sustain them. Working with employers, government, and other purchasers, as well as health plans and providers, he develops and evaluates approaches to value based care delivery that coordinate critical aspects of healthcare delivery, support optimal practice patterns, and improve quantifiable outcomes including patient satisfaction.

Nobel’s work focuses particularly on the use of technologies to better coordinate information flow between patients, providers, payers and purchasers, including electronic health records, personal health records, interactive web-sites, remote physiologic monitoring, hand-held devices, “smart” registries, and related software applications. At a practical level, Nobel’s work has been the basis of significant acute care and chronic care improvements including improvements in diabetes care and cardiovascular care, as well as improvements in hospital quality and safety.

His recent activities have involved integration of emerging technology deployment, with personalized health insurance benefit design, to encourage user engagement and behavior change on the part of healthcare consumers, as well as innovative provider reimbursement models to encourage physician participation. In addition to working with payers, purchasers, and providers, much of his effort is focused on care delivery at the community level including homes and workplaces, community clinics, public health departments, the VA, and public hospitals. His work also includes promoting a better understanding of what quality means from a patient perspective, and how best to deliver person centered care that aligns with an individual’s attitudes, beliefs, behaviors, skill and environment. He serves as Medical Director of the Northeast Business Group on Health ( a not for profit organization that represents the health and healthcare needs of large self-insured employers, including IBM, Verizon, GE and Citi. On the academic side, Dr Nobel serves on the faculty of the Center for Primary Care at Harvard Medical School, with adjunct faculty appointments at both Harvard Medical School and the Harvard School of Public Health.

On the humanistic side of his work, he is the founder and president of the Foundation for Art and Healing ( ), an organization that explores and promotes the relationship between creative arts expression and the health and well-being of individuals and community. Dr. Nobel has served on the Board of the Bill T. Jones/Arnie Zane Dance Company of New York City, on the Board of Overseers of the De Cordova Art Museum in Lincoln, MA, and the Board of Overseers of the Institute for Contemporary Art, in Boston. Dr. Nobel is a published poet and has also received several awards for his poetry including the Bain-Swiggett Prize from Princeton University, and the American Academy of Poets Prize from the University of Pennsylvania.

Dr. Nobel is Board Certified in both Internal Medicine and Preventive Medicine with Master’s Degrees in Epidemiology and Health Policy from the Harvard School of Public Health. He graduated magna cum laude from Princeton University within the Science and Human Affairs program. He received his medical education at the University of Pennsylvania and completed his internal medicine residency at the Beth Israel Hospital, Boston.

Chenelle Norman, Program Manager for Systems Transformation

Chenelle Norman is the Program Manager for the Systems Transformation team at the Center. She has a passion for quality and systems improvement work, and is most interested in exploring the different ways quality and system performance intersect.

Chenelle began building upon her experience in quality and systems improvement first, as a student consultant for Healthcentric Advisors, and then as a Research Fellow at the Rhode Island Department of Health’s Department of Emergency Medical Services. Through both experiences Chenelle used Q I to identify innovative ways to improve health care delivery to unique patient populations. (more…)

Barbara Ogur, Associate Education Director

Barbara Ogur, MD, is an Associate Professor of Medicine at Harvard Medical School and associate director of innovations in education. Her main focus at the Center is developing and assessing innovative curricula to promote student learning through longitudinal connections with patients.

For the last 27 years she has been a primary care physician at the Windsor Street Health Center of the Cambridge Health Alliance where she has been committed to providing healthcare to under-served patients.

In addition to providing clinical services, Dr. Ogur is former medical director of CHA’s neighborhood health centers. In that capacity, she helped to collaborated in the creation of a number of innovative community services, including the multicultural midwifery service, the multidisciplinary AIDS service, and the free care pharmacy.

Dr. Ogur has also been actively involved in medical education, medical education reform, and in the dissemination of information about longitudinal integrated learning. She helped to develop community-based curricular experiences for first year Harvard Medical School students in the year-long Patient-Doctor course on medical interviewing and the patient-doctor relationship. Her goal is that these real-life connections to patients in need will inspire the next generation of doctors to seek careers in providing academically-rigorous, community-based, and culturally-appropriate care.

In 2004 she co-created and, until 2010 co-directed the Cambridge Integrated Clerkship, an innovative year-long course, based upon grounding students’ clinical education in the longitudinal care of patients over time. Inspired by the moving stories of students’ caring and educationally-motivating connections with their patients, she is presently involved in the creation of an innovative reform of the Cambridge Primary Care Internal Medicine residency program in conjunction with transformation to a patient-centered medical home under the auspices of the Harvard Center for Primary Care’s Academic Innovations Collaborative.

Ceara O’Sullivan, Program Coordinator for Systems Transformation

Ceara O’Sullivan is a Program Coordinator for Systems Transformation. In this role, Ceara provides support to the Mental Health Initiative, and other developing programs.

Before joining the Center, Ceara was an account associate at a public relations firm with healthcare IT clients. Specifically, Ceara worked with Boston-area tech startups that sought to improve clinician workflow at the point-of-care.

While an undergrad, Ceara worked for Haley House, a nonprofit corporation dedicated to providing transitional employment, affordable housing, and healthcare to Boston’s adult homeless male community.

Ceara graduated from Boston College in 2014 with a Bachelor in Arts.

Sameer Panesar, Staff Assistant

Sameer Panesar is the Staff Assistant at the Center. In this role, he provides support to the Center’s Director, Executive Director, and other staff members with schedule management, meeting logistics, and various projects and tasks as necessary.

Prior to joining the Center, he graduated from the University of New Hampshire with a BA in Political Science. In college, he conducted undergraduate research in health care policy, served as a writing assistant at the Connors Writing Center, and worked for a health care start-up.

Russ Phillips, Center Director

Russell S. Phillips, MD, is Director of the Center for Primary Care and the William Applebaum Professor of Medicine and Professor of Global Health and Social Medicine at Harvard Medical School. He is a devoted primary care general internist at Beth Israel Deaconess Medical Center(BIDMC) where he cares for more than 250 patients, many of whom he has known for more than 20 years. Within the Center, he leads programs that are transforming education and care systems, developing entirely new approaches to improving primary care and health, and performing research on high performing health systems and practices, and the impact of changes in payment and primary care practice structure on the finances of primary care practices.

In his prior work at BIDMC, which included serving as Chief of the Division of General Medicine and Primary Care for a decade, he led a task force to improve transitions in care, a working group to develop new sustainable practice models for primary care, and a task force to develop strategies for care management for high-risk patients. At the state level, he served on the Massachusetts Coordinating Council on the PCMH. He has championed palliative care services in primary care, wellness programs and innovations to improve quality of life for patients with chronic illness.

A graduate of Massachusetts Institute of Technology and Stanford University School of Medicine, he has held leadership roles in the Society of General Internal Medicine, serving as Chairperson of the Research Committee in the past, and is past president of the Association of Chiefs and Leaders in General Internal Medicine. Currently, he is co-chairing an effort among the primary care societies to bring together the primary care disciplines to consider ways to address burnout in primary care and to join forces in advocacy for primary care.

With more than 240 publications, his research has spanned disparities in care, screening for infection in office practice, patient safety, end of life care, and interventions to improve care for patients with chronic disease. He has been recognized for his excellence in mentorship by the HMS Barger Award. He led the Harvard General Medicine Fellowship Program for nearly 15 years, and the Harvard Research Fellowship Program in Integrative Medical Therapies for 12 years. He held a Mid-Career Mentorship Award (K24) from the NIH to support his mentoring activities. He has mentored more than 50 trainees, most of whom have gone on to successful careers as investigators and leaders in general medicine.

In his role as Center Director, he has authored 15 papers, reviews, and book chapters with a focus on the use of learning collaboratives to transform primary care, the impact of community health workers on resource use, and the impact of changes in primary care practice and payment on the finances of primary care practice.

Megan Prock, Director of Communications

Megan Prock is the Director of Communications for the Harvard Medical School Center for Primary Care. In this role, Megan oversees PR, branding, and content through a variety of channels including the Center’s website, social and print media, and events. Prior to joining the Center, Megan was Senior Press Officer at Physicians for Human Rights. While at PHR she oversaw the launch of human rights reports and coordinated web presence, press outreach, social media engagement, and collateral production. By strengthening PHR’s relationship with members of the media and garnering placements on CNN, BBC, and Al Jazeera and in The New York Times, TIME Magazine, and The New Yorker, she helped to increase awareness of PHR’s brand and position its researchers as leading experts.

Prior to joining PHR, Megan was a Senior Account Executive at New England’s largest PR firm where she crafted clients’ communications strategies and managed social media and media relations for clients in various industries. Megan also worked at a boutique PR firm in New York and in the events and marketing department at The Boston Globe. In these roles she planned large fundraisers, managed promotional campaigns, and created advertising materials.

Megan is a founding member of the Harvard Medical School LGBT Advisory Committee, an advisory committee to the Dean on key priorities that address issues of importance to the Harvard Medical School and Harvard School of Dental Mental Medicine LGBT community. She holds a Bachelor of Arts in Journalism from Northeastern University and a Master’s in Management from Simmons College.


Leah Riley, InciteHealth Program Coordinator

Leah Riley is the InciteHealth Program Coordinator at the Center for Primary Care.  In this role, Leah supports the Center’s innovation programs. Leah graduated from the University of Massachusetts – Amherst with a Bachelor’s degree in Business Management and Nutrition.

Previously, Leah worked as a Facilitator and Coordinator at a Sapient, a Boston based advertising agency.  Here she developed, coordinated and facilitated training programs all over the United States and Europe.  Prior to Sapient, Leah worked in the Healthcare Information Management industry.

Leah has spent her professional career focused on healthcare and innovation and is eager to grow her experience within Primary Care.

Gordon Schiff, Faculty

Gordon Schiff, MD, is a general internist and Safety Science Director for the Harvard Medical School Center for Primary Care Academic Innovations Collaborative. He is Associate Director of Brigham and Women’s Center for Patient Safety Research and Practice and Associate Professor of Medicine at Harvard Medical School. He worked for more than 3 decades at Chicago’s Cook County Hospital where he directed the general medicine clinic and chaired the hospital’s quality improvement committee and was PI for the AHRQ Developmental Center for Patient Safety Research focusing on diagnostic errors (the Diagnosis Evaluation and Education Research (DEER) Project).

He was clinical research director of a 4 year AHRQ-funded Massachusetts malpractice and patient safety improvement PROMISES project (Proactive Reduction in Outpatient Malpractice: Improving Safety Efficiency and Satisfaction). He is PI for the AHRQ Brigham medication safety HIT CERT CEDAR (Calling for Earlier Detection of Adverse Reaction) Project. He is PI of a newly funded 2 year project from the Harvard Risk Management Foundation to study diagnostic pitfalls and electronic triggers for their detection, and PI for a newly AHRQ HIT Safety grant working to enhance CPOE by incorporating the drug indication into the prescription ordering.

He is author of numerous articles on patient safety, diagnosis error, test management, lab-pharmacy linkages, health IT, and medication quality improvement and editor of a book on handling critical test results published by Joint Commission Resources, Getting Results: Reliably Communicating and Acting on Critical Test Results. He is chair of the editorial board of Medical Care, and on the editorial board of the Journal Public Health Policy and BMJ Quality and Safety. He is a founder and past co-chair of the International Diagnosis Errors in Medicine conferences. He is the recipient of the 2005 Institute of Medicine Chicago (IOMC) Patient Safety Leader of the Year award, and the Institute for Safe Medical Practices (ISMP) 2006 Lifetime Achievement award and the 2010 Rx for Excellence in Quality Award from the Massachusetts Medical Law Report. In 2006 he was selected by Modern Healthcare as one of the top “30 People for the Future” in medicine.

Dan Schwarz, Expert Lead for the Program in Global Primary Care

Dan Schwarz, MD, MPH is currently Expert Lead for the Program in Global Primary Care and Chief Medical Officer for Possible, a high-quality, low-cost healthcare system that integrates hospitals, clinics and community health workers in Nepal.  In addition to serving as a long-term advisor to Possible for facility-based healthcare, Dr. Schwarz has experience working in similar roles in Botswana, Zimbabwe and Lesotho.  He served as prior Executive Director of Possible and has worked extensively with Partners in Health.  Dr. Schwarz completed his undergraduate studies at Vassar College, received his MPH from Harvard School of Public health and his MD from Brown University. He is trained in Internal Medicine and Pediatrics from the Brigham and Women’s Hospital and Boston Children’s Hospital.

John Serpico, Finance Manager

John Serpico is the Finance Manager at the Center for Primary Care. In this role, John supports and facilitates the Center’s fiscal management and strategic planning by providing comprehensive financial analysis and budget management. Before joining the Center, John was a Business Manager for The MENTOR Network, where he oversaw forecasting, budgeting, and analysis for operations in Massachusetts and Connecticut. Prior to MENTOR, John was an Area Manager for Fresenius Medical Care of North America, directing the operational and regulatory efforts of five outpatient kidney dialysis facilities.

John currently sits on the Board of Directors for ImprovBoston, a non-profit comedy theater in Cambridge, MA, where he serves as Treasurer.

John received his B.S. in Finance from Boston College and is completing his MBA at Bentley University.

Steven Simon, Faculty

Steven Simon, MD, MPH, is Chief of the Section of General Internal Medicine in the VA Boston Healthcare System and Associate Professor of Medicine at Brigham and Women’s Hospital and Harvard Medical School. At the Center supports students in the research component of their scholarly projects and oversees evaluation of programs within the Center.

His research focuses on interventions to improve the quality and safety of health care, with special emphasis on the use of educational programs and healthcare information technology to improve the delivery and receipt of care for common primary care conditions. A practicing internist, Dr. Simon serves on the Massachusetts Medical Society’s Committee on Medical Education.

A California native, Dr. Simon attended Stanford University and graduated with honors from Yale University School of Medicine. After completing internal medicine residency training at University of California San Francisco and a chief medical residency at the University of Hawaii, Dr. Simon completed a fellowship in general internal medicine at Harvard Medical School, during which he received a masters degree in public health from the Harvard School of Public Health.

Catharine Smith, Executive Director

Catharine Smith is the Center’s Executive Director. In this role she works with the Center’s Director to refine strategy, lead the implementation of the strategy, and provide oversight for Center operations. She works with the Center’s Student Leadership Committee and mentors students on Center projects. She is also responsible for outreach and engagement with collaborators and partners inside and outside Harvard.

Prior to joining the Center, Catharine was Vice President of Quality and Education at the Society of Hospital Medicine in Philadelphia. Catharine served in this role during a time of tremendous expansion, building the Society’s first online learning portal, managing a growing annual conference, and expanding maintenance of certification resources for hospitalists. In addition, she was senior leader for the Center for Hospital Innovation and Improvement, SHM’s quality improvement and patient safety-focused consulting arm, with interventions and resources in more than 400 hospitals across the United States.

Prior to relocating to Philadelphia, Catharine worked at Northwestern University Feinberg School of Medicine and their Department of Family Medicine. In this role she collaborated with medical students, managed funding sources, and coordinated educational requirements for global and community health rotations and projects.

Catharine holds a Bachelor of Arts from DePaul University and a Master of Arts from the University of Chicago.

Zirui Song, Faculty

Zirui Song, MD, PhD is a resident at Massachusetts General Hospital. He graduated from Harvard Medical School magna cum laude and from the Ph.D. Program in Health Policy (Economics track) at Harvard University. His research has focused on health care spending and quality under global payment, impact of Medicare fee changes on physician behavior, and effect of federal benchmark changes on insurer behavior in the Medicare Advantage program. He is a recipient of the AcademyHealth Article-of-the-Year award and a member of the Forbes 30 Under 30 for Science and Healthcare. Before residency, he served on the Massachusetts Medical Society Task Force on Health Care Reform and was a pre- and post-doctoral Fellow in Aging and Health Economics at the National Bureau of Economic Research. He received his B.A. in Public Health Studies with honors from Johns Hopkins University.

Somava Stout, Faculty

Somava Stout, MD, is currently the VP of Patient Centered Medical Home Development at Cambridge Health Alliance, and is helping to redesign the health system so that it works better for underserved patients. A primary care physician deeply committed to improving the health of underserved communities, Stout helped to create a community health center that has achieved NCQA Level 3 recognition and has been highlighted as a national “best practice” for patient-centered medical home transformation.

She recently served as the President of the Medical Staff and is the Co-Director for the Primary Care Innovation Fellowship at Harvard Medical School, where she is engaging the next generation of primary care physicians to be part of health system innovation.

Stout received her Bachelor’s from Harvard-Radcliffe and her MD from the University of California Berkeley-San Francisco Joint Medical Program, where she also completed a master’s on sustainable development of health in underserved communities in Guyana. Stout has been invited to share her experience of developing the patient-centered medical neighborhood model of care throughout the country. In her free time, Stout volunteers as the Founder and Director of the Raising Peacemakers program, which helps to empower children to make a difference in the world.

Erin E. Sullivan, Ph.D., Research and Curriculum Director

Erin E. Sullivan, Ph.D., is the Research and Curriculum Director at the Harvard Medical School Center for Primary Care. In this role, Erin leads the Center’s research program, where her team studies high-functioning domestic and international primary care systems. She also holds a faculty appointment in the Department of Global Health and Social Medicine and co-directs the Physician as Leader course for fourth year medical students.

Prior to joining the Center, Erin worked at the Global Health Delivery Project at Harvard University, where she initially focused on developing a Master’s level global health curriculum before moving on to direct a series of mixed methods health systems studies focused on HIV, TB and malaria programs in resource-limited settings. She served as the qualitative methods expert for these studies, designing interview tools, focus group guides and analysis plans for her team and 14 partner institutions. This research yielded technical reports for academic and large international health institutions (e.g. WHO, UNAIDS).

While at the Global Health Delivery Project, Erin also co-directed the management seminar within the Global Health Effectiveness Program at Harvard’s School of Public Health and served as a Faculty Member for Global Entrepreneurship Lab GHD, MIT Sloan’s flagship international project-based class.

Erin holds a Bachelor of Arts in Art History from Wellesley College and a Ph.D. in Business Studies from Trinity College, Dublin.